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Home arrow Getting Started arrow CANNOT LOGIN TO THEFRANCISCAN.ORG
CANNOT LOGIN TO THEFRANCISCAN.ORG PDF Print E-mail
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Written by Administrator   
Mar 29, 2008 at 09:39 PM
Description:  You may find that when trying to login to the front-end of your website, using internet explorer, it appears as though you have not logged in - even though the back end administrator shows you as being logged in.  In some cases, you might find that Firefox allows you to log in ok.

Possible Cause(s):  Internet Explorer can get confused when handling cookies related to TheFranciscan.ORG logins.  Usually, this does not present a problem for most users, only when users have live versions and local versions of the website, than this problem occurs. This is what you call cookie-chaos. Try deleting your cookies and make sure your browser remember cookies.

Also, if you are trying to log in behind a firewall or through a proxy connection, this can cause TheFranciscan.ORG to start a new session seemingly at random, and therefore it 'forget' that you were logged in. It doesn't remember the cookies.

What to do?:  Inconvenient though it may be, clearing your cookies (tools->internet options->delete cookies) will usually resolve this if the problem is restricted to internet explorer.

Try login in from a computer which is not behing a firewall or proxy. Most office networks are designed with firewall and goes through a proxy.

Try using the Firefox browser.

Another thing to do is to enable the "Remember Me" box and login.

Enable the remember me

If you still face this problem, please email us at or

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